FAQ

At BoardJoy, we respect and value your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you engage with our services, such as booking trips, visiting our website, or interacting with us. By using our services, you agree to the practices described in this policy.

 

1.Information We Collect

 

We collect personal information to provide our services effectively, ensure safety during our trips, and comply with legal requirements. This information includes details such as your name, email address, phone number, and mailing address, which are necessary for trip bookings and communication. For certain trips, we may need travel-related documents like passport information, visa details, and nationality to comply with international travel regulations. Additionally, we may collect health-related information, such as medical conditions or dietary preferences, to plan trips that accommodate your needs safely and comfortably.

When you visit our website, we may collect usage data, including your IP address, browser type, and browsing activity. This helps us analyze website performance and provide a more personalized experience. We also use cookies and similar tracking technologies to enhance your online interaction with us.

 

  1. How We Use Your Information

 

We use the information you provide to process your trip bookings, manage payments, and arrange services such as accommodation, transportation, and activities. Your contact details allow us to communicate important updates, share itineraries, and notify you of any changes. Information about your preferences helps us tailor trips to your needs, creating a more enjoyable and personalized experience.

We also use your data to ensure safety during trips, verify identity and travel documentation, and comply with local laws and regulations. Occasionally, we may contact you with promotional offers or newsletters. You can choose to opt out of these communications at any time.

 

  1. How We Protect Your Information

 

Your privacy is a priority, and we take robust measures to safeguard your data. We employ industry-standard encryption technologies to protect sensitive information during transmission, such as when processing payments. Stored data is kept on secure servers, with access restricted to authorized personnel trained in data protection.

We regularly review our security measures and update them to address emerging threats. In the unlikely event of a data breach, we will notify affected individuals and take immediate corrective action to mitigate risks.

 

  1. Sharing Your Information

 

To deliver our services, we may need to share your information with trusted third parties. These include hotels, surf instructor, skateboarding instructor, yoga teacher, transportation providers, and local guides to ensure all aspects of your trip are arranged seamlessly. 

In certain circumstances, we may be required to share information with regulatory authorities to comply with legal obligations, such as customs or immigration requirements. However, we do not sell or rent your personal information to third parties for marketing purposes.

 

  1. Cookies and Tracking Technologies

Our website uses cookies to provide a better user experience, analyze traffic patterns, and remember your preferences. Cookies are small files stored on your device that help us understand how you interact with our website, enabling us to make improvements.

You can manage your cookie preferences through your browser settings. While disabling cookies may limit certain functionalities, we strive to provide an accessible experience regardless of your choices.

 

  1. Your Rights

As a user of our services, you have the right to access, correct, or delete your personal information. If you believe that any of the data we hold about you is inaccurate, you can request that we update it. Additionally, you can ask us to delete your information unless we are legally required to retain it for regulatory or safety purposes.

If you object to how your data is being used, such as for marketing purposes, you can contact us to restrict or stop certain processing activities. You may also withdraw your consent for data collection where applicable, such as by unsubscribing from promotional emails.

 

  1. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected. This includes retaining data to manage ongoing services, meet legal and regulatory obligations, and resolve any disputes that may arise. When your information is no longer required, we securely delete or anonymize it to protect your privacy.

 

  1. Third-Party Links

Our website may include links to external websites operated by third parties. These websites are beyond our control, and we encourage you to review their privacy policies before providing any personal information. We are not responsible for the content, practices, or data protection measures of these third-party sites.

 

  1. International Data Transfers

If you book a trip with us that involves international travel, your personal information may be shared with our partners in other countries. We take steps to ensure that such transfers comply with applicable data protection laws, providing the same level of protection as required within your home country.

 

  1. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on our website, and significant changes will be communicated to you directly via email or other appropriate means. We encourage you to review this policy periodically to stay informed about how we protect your information.

 

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the details below:

 

BoardJoy Customer Support
Email: Info.boardjoy@gmail.com

We are committed to addressing your concerns and ensuring that your privacy is respected.


Thank you for choosing BoardJoy. We look forward to creating unforgettable adventures while keeping your information secure. 🌊🛹